Payment Policy

Last updated: August 17, 2026

ACCEPTED PAYMENT METHODS

Metals Custom currently accepts major credit or debit cards, PayPal, and Google Pay where available.

Supported card brands may include Visa, Mastercard, American Express, Maestro, Diners Club, and Discover.

Payment method availability may vary depending on the customer’s location, device, browser, currency, and the payment services available through our checkout. Only the payment methods displayed during checkout are available for the applicable order.

• PAY WITH PAYPAL

1. With PayPal, you can make payments online quickly and securely.
2. Depending on the options available through PayPal, you may be able to pay using your PayPal balance, linked bank account, debit card, or credit card.
3. When PayPal is selected at checkout, you will be directed to PayPal to complete your payment.

• ADVANTAGES OF USING PAYPAL

PayPal allows you to view and manage your payment through your PayPal account. Your complete credit card or bank account details are handled by PayPal and are not directly provided to Metals Custom.

• PAY WITH CREDIT OR DEBIT CARDS

• Metals Custom accepts major credit and debit cards displayed as available during checkout.

  Supported card brands may include:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • Diners Club

  • Discover

  Card availability may vary depending on the customer’s location, currency, and the payment services available through our checkout.

  Please review your order total and make sure that your billing and payment information is correct before submitting your order.

PAYMENT - FAQs

Why is my card getting declined?

A card payment may be declined for various reasons. If your payment is unsuccessful, please check the following:

• Make sure your card has been activated if it is new or was recently reissued.
• Double-check that your card number, billing information, expiration date, and security code have been entered correctly.
• Make sure your card has sufficient available funds or credit for the purchase.
• Your bank or card issuer may require additional verification before authorizing the transaction.
• Your bank or card issuer may decline a transaction for security reasons.
• A temporary technical issue may have occurred. Please try again later.

If your payment information appears to be correct but the transaction is still declined, please contact your bank or card issuer for assistance.

You may also select another payment method displayed as available during checkout.

• PAY WITH GOOGLE PAY

Google Pay may be available as an express checkout option on compatible devices and browsers. When Google Pay is displayed during checkout, customers may use the eligible payment methods saved in their Google Pay account to complete the purchase securely.

REFUNDS

Approved refunds are issued to the original payment method in accordance with our Refund Policy. After a refund has been processed by Metals Custom, the customer’s bank or payment provider may require additional time to post the funds to the account.

CONTACT US

If you have any questions about payment or an existing order, please contact us:

Trading Name: Metals Custom
Email: support@metalsignus.com
Phone: +86 135 9949 9973